Frequently Asked Questions
Everything you need to know about your Tyler Childers official apparel and gear.
When will my order ship?
Standard orders are processed within 3-5 business days. Please note that pre-order items will have a specific shipping timeline listed on the product page.
What is your return policy?
We accept returns and exchanges on unworn and unwashed merchandise within 30 days of delivery. Original shipping fees are non-refundable.
How do I know which size to order?
A detailed size chart is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the description.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or import taxes incurred upon delivery.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact support immediately for assistance.
What should I do if my item arrives damaged?
If you receive a defective or damaged item, please email our customer service team with your order number and a photo of the damage so we can arrange a replacement.